Food supplement - not a medicine. Sold by CONSTANÇA MARIA MOURA CASTELO, Santa Clara, Portugal.

Return and Refund Policy

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We want you to be happy with your purchase of Aura Crest Wellness Solution. This policy explains your rights and the process for cancellations and returns.

1. Your right of withdrawal - 14 calendar days

You have the right to withdraw from your purchase within 14 calendar days of the date you receive your order, without giving a reason. This right applies to unopened, sealed products only. To exercise this right, contact us at returnsr@ligamentbeauty.world before the 14-day period expires.

2. Condition of returned goods

Returned products must be in their original, unopened and sealed condition. In accordance with UK consumer law (Consumer Contracts Regulations 2013), food supplements that have had their hygiene seal broken are exempt from the right of withdrawal for health protection and hygiene reasons. Once the seal has been opened, we are unable to accept a return.

3. Return process

  1. Email us at returnsr@ligamentbeauty.world within 14 days of delivery, stating your name, phone number and order reference.
  2. We will reply with the return address and instructions within 2 working days.
  3. Package the item securely and send it via a tracked delivery service.
  4. The cost of return postage is the customer's responsibility unless the item was delivered in error or is faulty.

4. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 calendar days. Refunds are made to the same payment method used at purchase. As this is a pay-on-delivery service, the courier or our payment processor will arrange the refund.

5. Cancellation before dispatch

You may cancel your order at any time before it is dispatched - free of charge and with no obligation. Simply let us know during the confirmation call, or contact us at infor@ligamentbeauty.world or +44 20 3974 6281.

6. Refusing delivery (pay-on-delivery orders)

Because payment is made on delivery, you may refuse to accept the parcel from the courier. In this case, the order is automatically cancelled and no charge applies to you.

7. Faulty or incorrect items

If you receive a faulty, damaged or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at our cost, including return postage.

8. Contact

CONSTANÇA MARIA MOURA CASTELO · Alameda Pedro e Inês 8, 3040-375 Santa Clara, Portugal · returnsr@ligamentbeauty.world · +44 20 3974 6281 · Mon-Fri 9:00-17:00